Voice OTP
A voice call delivers a one-time code to your customer, subject to your configured workflow.
Voice communication
Voice calls, IVR and OBD
built around your workflow
Plan automated voice notifications, interactive call menus and outbound dialer campaigns with a team that can help scope the right setup.
Our Voice Call Services
Flexible voice solutions to inform, assist and engage your customers.
IVR
Callers navigate a menu using keypad responses to reach the right information or department.
Outbound Dialer (OBD)
Automated outbound calls play an approved recorded message and may collect keypad responses when configured.
How a voice workflow works
A simple, collaborative process from planning to live calls.
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1
Define purpose and audience
We help you understand your use case and target audience.
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2
Prepare and record the voice message or menu
Create or provide the prompts and IVR menu, with support from our team.
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3
Confirm route, language and setup
We'll confirm the right route, language and API or dashboard setup for your workflow.
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4
Launch and review call reports
Go live and review available call reports to monitor performance.
Illustrative process
Common use cases
Voice solutions for a range of business communication needs.
Login verification
Deliver one-time codes via voice call.
Appointment and reminder notifications
Remind customers about upcoming appointments or scheduled events.
Service updates
Share important updates about your services or accounts.
Customer announcements
Broadcast key information to your customers.
Inbound call routing
Use IVR to route callers to the right team or information.
Survey or response collection
Play a message and collect keypad responses where configured.
Custom voice solutions for your business
Work with our team to design a voice solution that fits your exact requirements.
Custom IVR trees
Design call menus that match your customer journey.
CRM and API integration planning
Plan integration with your systems and workflows.
Language and prompt setup
Configure voice prompts in your required language(s), subject to supported routes.
Route and volume scoping
We help you choose the right routes and plan for your expected call volumes.
Exact feature availability, pricing, network coverage and integrations are confirmed during onboarding based on your requirements and our supported routes.
Example IVR flow
A simple example of how a call menu can work.
Welcome
Thank you for calling. Please choose an option.
Frequently asked questions
Have questions? Here are some quick answers. For anything else, please get in touch with our team.
What is OBD?
OBD (Outbound Dialer) makes automated outbound calls to play an approved recorded message and may collect keypad responses when configured.
What can IVR do?
IVR lets callers navigate a menu using keypad responses. It can route calls, provide information and connect callers to the right department, based on your setup.
Can this connect to my application?
Yes, we can work with your team to plan integration using our APIs or other supported methods, subject to your requirements.
Which languages, routes and pricing are available?
Available languages, routes, pricing and related details depend on your use case, provider and business requirements. Please contact our team to confirm the options for your project.
Let's map your voice workflow
Tell us about your use case and our team will help you design the right solution.