Clinic and hospital messaging workflows with DLT-compliant SMS

• Appointment booked / reminder / reschedule texts that match a registered transactional template.
• Login or report OTPs on priority transactional routes once headers and templates are approved.
• Post-visit service or follow-up notices that stay inside the approved template wording.
• Optional RCS or WhatsApp templates after channel onboarding—availability for RCS depends on the patient’s device and network.

For sample reminder copy patterns (marked as examples), see appointment reminder examples for clinics.

1. Register as a Principal Entity and create clinic/hospital headers on the relevant operator DLT portals (see the DLT registration guide).
2. Submit transactional templates with the exact variable slots your HIS or booking tool will fill.
3. Keep promotional festival or camp offers on promotional templates and TRAI-permitted hours only.
4. Send with pe_id, template_id and approved from values via the SMS API or dashboard.
5. Store delivery reports (pull or webhook) so front-desk systems can see failed deliveries—see the DLR webhook guide.

Our DLT registration assistance is free; operator fees and approvals are separate. Do not put clinical advice or patient-sensitive data into SMS templates beyond what your compliance team approves.

SMSTAKE’s About page lists Wellness Hospitals among businesses that use the platform. We do not publish patient volumes, delivery percentages or city-level clinic counts on this page.